{"id":8471,"date":"2021-09-03T08:43:25","date_gmt":"2021-09-03T08:43:25","guid":{"rendered":"https:\/\/www.navkom.si\/?page_id=8471"},"modified":"2022-06-02T06:11:49","modified_gmt":"2022-06-02T06:11:49","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.navkom.si\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\n  <div id=\"page-header-1952692092\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark featured-title\">\n\n        <div class=\"page-title-bg\">\n      <div class=\"title-bg fill bg-fill\"\n        data-parallax-container=\".page-title\"\n        data-parallax-background\n        data-parallax=\"-\">\n      <\/div>\n      <div class=\"title-overlay fill\"><\/div>\n    <\/div>\n    \n    <div class=\"page-title-inner container align-center flex-row medium-flex-wrap\" >\n            <div class=\"title-content flex-col flex-right text-right medium-text-center\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><\/div>      <\/div>\n    <\/div>\n\n     \n<style>\n#page-header-1952692092 .page-title-inner {\n  min-height: 315px;\n}\n#page-header-1952692092 .title-bg {\n  background-image: url(https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/01\/banner_support.jpg);\n  background-position: 0% 1%;\n}\n#page-header-1952692092 .featured-title {\n  background-color: rgb(255, 255, 255);\n}\n<\/style>\n  <\/div>\n    <\/div>\n  \n\n<div class=\"row align-equal\"  id=\"row-1237975762\">\n\n\n\t<div id=\"col-339699246\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<h2>Watch a video presentation of the proper use of your reader<\/h2>\n<p>How to properly place your finger on the reader, what are the most common causes of poor fingerprint recognition and how to eliminate them:<\/p>\n<a href=\"https:\/\/vimeo.com\/328164309\" target=\"_blank\" class=\"button primary box-shadow-3 box-shadow-3-hover reveal-icon\" rel=\"noopener\" style=\"border-radius:10px;\">\n\t\t<span>Correct use<\/span>\n\t<i class=\"icon-play\" aria-hidden=\"true\"><\/i><\/a>\n\n\n<div class=\"is-divider divider clearfix\" style=\"margin-top:0.4em;margin-bottom:0.4em;max-width:227px;\"><\/div>\n\n<h4>Or find your device in the list below and read the answers to the most common questions:<\/h4>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-339699246 > .col-inner {\n  padding: 17px 0px 0px 0px;\n  border-radius: 14px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1425763480\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"row\"  id=\"row-1548993669\">\n\n\n\t<div id=\"col-1864375382\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left box-shadow-3\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"box has-hover   has-hover box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:35%;\">\n\t\t\t\t\t\t<div class=\"image-fade-out image-cover\" style=\"padding-top:102%;\">\n\t\t\t\t<img decoding=\"async\" width=\"550\" height=\"300\" data-src=\"https:\/\/www.navkom.si\/wp-content\/uploads\/2020\/03\/R5BR-S.png\" class=\"attachment- size- lazyload\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 550px; --smush-placeholder-aspect-ratio: 550\/300;\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" >\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n\n<h2>Bioreader<\/h2>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\n\t<div id=\"accordion-4100377800\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4100377800-label\" class=\"accordion-title plain\" href=\"#accordion-item-fingerprint-enrollment-failed\" aria-expanded=\"false\" aria-controls=\"accordion-4100377800-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Fingerprint enrollment failed<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4100377800-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4100377800-label\">\n\t\t\t\n\n<ul>\n<li>The finger was pressed\u00a0on\u00a0the sensor too harshly or\u00a0too gently.\u00a0The finger should be pressed on\u00a0the surface of the sensor\u00a0with normal strength.<\/li>\n<li>The surface of\u00a0the fingerprint pressed on\u00a0the sensor was too small.\u00a0A larger surface of the fingerprint should be pressed on\u00a0the\u00a0sensor.<\/li>\n<li>The fingerprint database is full. You will be able\u00a0to add a new fingerprint after you \u00a0delete one of the\u00a0existing ones.<\/li>\n<li>Skin on the finger you&#8217;re trying to enroll is very dry.\u00a0Make sure your skin is moist enough.<\/li>\n<li>For troubleshooting regarding children, the elderly and damaged fingerprints see the last tab.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-864828694\" class=\"accordion-item\">\n\t\t<a id=\"accordion-864828694-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-device-did-not-recognize-a-stored-fingerprint\" aria-expanded=\"false\" aria-controls=\"accordion-864828694-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The device did not recognize a stored fingerprint<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-864828694-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-864828694-label\">\n\t\t\t\n\n<ul>\n<li>The finger was pressed on the sensor too harshly or too gently. The finger should be pressed on the surface of the sensor with normal strength.<\/li>\n<li>\u00a0The surface of\u00a0the fingerprint pressed on\u00a0the sensor was too small.\u00a0A larger surface of the fingerprint should be pressed on\u00a0the\u00a0sensor.<\/li>\n<li>Skin on the finger you&#8217;re trying to enroll is very dry. Make sure your skin is moist enough.<\/li>\n<li>For troubleshooting regarding children, the elderly and damaged fingerprints read the last tab.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3237878367\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3237878367-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-device-does-not-detect-the-mobile-phone-(wi-fi)\" aria-expanded=\"false\" aria-controls=\"accordion-3237878367-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The device does not detect the mobile phone (Wi-Fi)<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3237878367-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3237878367-label\">\n\t\t\t\n\n<ul>\n<li>Turn the phone off and back on.<\/li>\n<li>Turn on the location on your phone.<\/li>\n<li>Reset the device twice (hold the R key for 10 seconds; the reset is successful when the purple LED flashes five times).<\/li>\n<li>Check if you can see an available navloT Wi-Fi network in the phone.<\/li>\n<li>If the phone automatically connects to the home Wi-Fi, the reader does not detect it.<\/li>\n<li>Try to connect with another phone or tablet.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4093926011\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4093926011-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-do-not-see-the-blue-light-of-the-device\" aria-expanded=\"false\" aria-controls=\"accordion-4093926011-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I do not see the blue light of the device<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4093926011-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4093926011-label\">\n\t\t\t\n\n<ul>\n<li>If the surrounding light is very strong, the keyboard lighting is not very well visible.<\/li>\n<li>The device is turned off or is not connected to the electrical supply.\u00a0<\/li>\n<li>Check if the wiring is damaged and check the fuse, to which the reader is connected.<\/li>\n<li>The device has malfunctioned; call for service.<\/li>\n<li>Turning the blue light on\/off: Hold the 1 key on the control unit for 10 seconds and wait for the device to sound three beeps.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-374016378\" class=\"accordion-item\">\n\t\t<a id=\"accordion-374016378-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-fingerprint-is-recognized,-the-green-led-is-flashing-but-the-door-does-not-unlock\" aria-expanded=\"false\" aria-controls=\"accordion-374016378-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The fingerprint is recognized, the green LED is flashing but the door does not unlock<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-374016378-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-374016378-label\">\n\t\t\t\n\n<ul>\n<li>The finger that you used might be programmed to trigger the second relay. Delete the fingerprint first, then enroll it again and assign it to the first relay. The procedure is described in the user manual and in the quick guide.<\/li>\n<li>The control unit is not paired with the reader.<\/li>\n<li>Device or electric lock malfunction. Call an authorised repair service.\n<div class=\"panel acc-group\">\n<div id=\"acc6131e502c91dd5\" class=\"acc-panel-collapse collapse in\" aria-expanded=\"true\">\n<div class=\"acc-content row zn_columns_container zn_content\" data-droplevel=\"1\">\n<div class=\"eluid3e641f3bcol-md-12 col-sm-12zn_sortable_content zn_content \" data-droplevel=\"2\">\n<div class=\"zn_text_box eluid3da98680zn_text_box-light element-scheme--light\">\u00a0<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3864487250\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3864487250-label\" class=\"accordion-title plain\" href=\"#accordion-item-children,-the-elderly-and-people-with-damaged-fingerprints\" aria-expanded=\"false\" aria-controls=\"accordion-3864487250-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Children, the elderly and people with damaged fingerprints<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3864487250-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3864487250-label\">\n\t\t\t\n\n<ul>\n<li>If a child&#8217;s fingerprint cannot be enrolled it means that it is either too small or not developed enough. Fingerprints mature around the age of eight.<\/li>\n<li>A child&#8217;s fingerprint was successfully enrolled but after some time it is not recognized anymore. Fingerprints can change a lot in a short time during development phase. Enroll the child&#8217;s fingerprints again.<\/li>\n<li>Elder people can have dry and less elastic skin. This makes fingerprints harder to enroll and to recognize. Users in this group need to moisturize their hands before enrolling and using the device. They can also enroll the same finger more than once. This will make the recognition easier.<\/li>\n<li>Manual labour, especially when it involves the use of chemicals and various cleaning liquids, can lead to damaged fingerprints. The quality of fingerprints can be improved by the use moisturizing hand creams and to increase the possibility of success it is recommended to enroll the same fingerprint more than once. In some extreme cases fingerprint are damaged beyond recognition and it makes more sense to use another solution, such as the Touchpad.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"max-width:227px;\"><\/div>\n\n<a href=\"https:\/\/www.navkom.si\/en\/instructions-reader\/\" target=\"_blank\" class=\"button primary box-shadow-3 box-shadow-3-hover reveal-icon\" rel=\"noopener\" style=\"border-radius:10px;\">\n\t\t<span>Instruction manual<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i><\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1864375382 > .col-inner {\n  padding: 10px 10px 10px 10px;\n  margin: 0px 0px 0px -0;\n  border-radius: 14px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-2083823040\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left box-shadow-3\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"box has-hover   has-hover box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:26%;\">\n\t\t\t\t\t\t<div class=\"image-fade-out image-cover\" style=\"padding-top:175%;\">\n\t\t\t\t<img decoding=\"async\" width=\"1340\" height=\"2362\" data-src=\"https:\/\/www.navkom.si\/wp-content\/uploads\/2020\/11\/Biohandle_QM_5.png\" class=\"attachment- size- lazyload\" alt=\"\" data-srcset=\"https:\/\/www.navkom.si\/wp-content\/uploads\/2020\/11\/Biohandle_QM_5.png 1340w, https:\/\/www.navkom.si\/wp-content\/uploads\/2020\/11\/Biohandle_QM_5-227x400.png 227w, https:\/\/www.navkom.si\/wp-content\/uploads\/2020\/11\/Biohandle_QM_5-454x800.png 454w, https:\/\/www.navkom.si\/wp-content\/uploads\/2020\/11\/Biohandle_QM_5-768x1354.png 768w, https:\/\/www.navkom.si\/wp-content\/uploads\/2020\/11\/Biohandle_QM_5-871x1536.png 871w, https:\/\/www.navkom.si\/wp-content\/uploads\/2020\/11\/Biohandle_QM_5-1162x2048.png 1162w, https:\/\/www.navkom.si\/wp-content\/uploads\/2020\/11\/Biohandle_QM_5-600x1058.png 600w\" data-sizes=\"(max-width: 1340px) 100vw, 1340px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1340px; --smush-placeholder-aspect-ratio: 1340\/2362;\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" >\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n\n<h2>Biohandle<\/h2>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1401963790\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1401963790-label\" class=\"accordion-title plain\" href=\"#accordion-item-fingerprint-enrollment-failed\" aria-expanded=\"false\" aria-controls=\"accordion-1401963790-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Fingerprint enrollment failed<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1401963790-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1401963790-label\">\n\t\t\t\n\n<ul>\n<li>The finger was pressed\u00a0on\u00a0the sensor too harshly or\u00a0too gently.\u00a0The finger should be pressed on\u00a0the surface of the sensor\u00a0with normal strength.<\/li>\n<li>The surface of\u00a0the fingerprint pressed on\u00a0the sensor was too small.\u00a0A larger surface of the fingerprint should be pressed on\u00a0the\u00a0sensor.<\/li>\n<li>The fingerprint database is full. You will be able\u00a0to add a new fingerprint after you \u00a0delete one of the\u00a0existing ones.<\/li>\n<li>Skin on the finger you&#8217;re trying to enroll is very dry.\u00a0Make sure your skin is moist enough.<\/li>\n<li>For troubleshooting regarding children, the elderly and damaged fingerprints see the last tab.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-271244652\" class=\"accordion-item\">\n\t\t<a id=\"accordion-271244652-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-device-did-not-recognize-a-stored-fingerprint\" aria-expanded=\"false\" aria-controls=\"accordion-271244652-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The device did not recognize a stored fingerprint<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-271244652-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-271244652-label\">\n\t\t\t\n\n<ul>\n<li>The finger was pressed on the sensor too harshly or too gently. The finger should be pressed on the surface of the sensor with normal strength.<\/li>\n<li>\u00a0The surface of\u00a0the fingerprint pressed on\u00a0the sensor was too small.\u00a0A larger surface of the fingerprint should be pressed on\u00a0the\u00a0sensor.<\/li>\n<li>Skin on the finger you&#8217;re trying to enroll is very dry. Make sure your skin is moist enough.<\/li>\n<li>For troubleshooting regarding children, the elderly and damaged fingerprints read the last tab.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-782154112\" class=\"accordion-item\">\n\t\t<a id=\"accordion-782154112-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-device-does-not-detect-the-mobile-phone-(wi-fi)\" aria-expanded=\"false\" aria-controls=\"accordion-782154112-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The device does not detect the mobile phone (Wi-Fi)<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-782154112-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-782154112-label\">\n\t\t\t\n\n<ul>\n<li>Turn the phone off and back on.<\/li>\n<li>Turn on the location on your phone.<\/li>\n<li>Reset the device twice (hold the R key for 10 seconds; the reset is successful when the purple LED flashes five times).<\/li>\n<li>Check if you can see an available navloT Wi-Fi network in the phone.<\/li>\n<li>If the phone automatically connects to the home Wi-Fi, the reader does not detect it.<\/li>\n<li>Try to connect with another phone or tablet.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2917149201\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2917149201-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-do-not-see-the-blue-light-of-the-device\" aria-expanded=\"false\" aria-controls=\"accordion-2917149201-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I do not see the blue light of the device<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2917149201-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2917149201-label\">\n\t\t\t\n\n<ul>\n<li>If the surrounding light is very strong, the keyboard lighting is not very well visible.<\/li>\n<li>The device is turned off or is not connected to the electrical supply.\u00a0<\/li>\n<li>Check if the wiring is damaged and check the fuse, to which the reader is connected.<\/li>\n<li>The device has malfunctioned; call for service.<\/li>\n<li>Turning the blue light on\/off: Hold the 1 key on the control unit for 10 seconds and wait for the device to sound three beeps.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1069667396\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1069667396-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-fingerprint-is-recognised,-the-green-led-flashes-but-the-door-does-not-unlock\" aria-expanded=\"false\" aria-controls=\"accordion-1069667396-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The fingerprint is recognised, the green LED flashes but the door does not unlock<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1069667396-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1069667396-label\">\n\t\t\t\n\n<div class=\"panel acc-group\">\n<div id=\"acc613ee575286995\" class=\"acc-panel-collapse collapse in\" aria-expanded=\"true\">\n<div class=\"acc-content row zn_columns_container zn_content\" data-droplevel=\"1\">\n<div class=\"eluid3e641f3bcol-md-12 col-sm-12zn_sortable_content zn_content \" data-droplevel=\"2\">\n<div class=\"zn_text_box eluid3da98680zn_text_box-light element-scheme--light\">\n<ul>\n<li>The finger that you used might be programmed to trigger the second relay. Delete the fingerprint first, then enroll it again and assign it to the first relay. The procedure is described in the user manual and in the quick guide.<\/li>\n<li>The control unit is not paired with the reader.<\/li>\n<li>Device or electric lock malfunction. Call an authorised repair service.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2901608409\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2901608409-label\" class=\"accordion-title plain\" href=\"#accordion-item-children,-the-elderly-and-people-with-damaged-fingerprints\" aria-expanded=\"false\" aria-controls=\"accordion-2901608409-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Children, the elderly and people with damaged fingerprints<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2901608409-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2901608409-label\">\n\t\t\t\n\n<ul>\n<li>If a child&#8217;s fingerprint cannot be enrolled it means that it is either too small or not developed enough. Fingerprints mature around the age of eight.<\/li>\n<li>A child&#8217;s fingerprint was successfully enrolled but after some time it is not recognized anymore. Fingerprints can change a lot in a short time during development phase. Enroll the child&#8217;s fingerprints again.<\/li>\n<li>Elder people can have dry and less elastic skin. This makes fingerprints harder to enroll and to recognize. Users in this group need to moisturize their hands before enrolling and using the device. They can also enroll the same finger more than once. This will make the recognition easier.<\/li>\n<li>Manual labour, especially when it involves the use of chemicals and various cleaning liquids, can lead to damaged fingerprints. The quality of fingerprints can be improved by the use moisturizing hand creams and to increase the possibility of success it is recommended to enroll the same fingerprint more than once. In some extreme cases fingerprint are damaged beyond recognition and it makes more sense to use another solution, such as the Touchpad.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"max-width:227px;\"><\/div>\n\n<a href=\"https:\/\/www.navkom.si\/en\/instructions-reader\/\" target=\"_blank\" class=\"button primary box-shadow-3 box-shadow-3-hover reveal-icon\" rel=\"noopener\" style=\"border-radius:10px;\">\n\t\t<span>Instruction manual<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i><\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-2083823040 > .col-inner {\n  padding: 10px 10px 10px 10px;\n  margin: 0px 0px 0px -0;\n  border-radius: 14px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-2118877844\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left box-shadow-3\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"box has-hover   has-hover box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:26%;\">\n\t\t\t\t\t\t<div class=\"image-fade-out image-cover\" style=\"padding-top:115%;\">\n\t\t\t\t<img decoding=\"async\" width=\"378\" height=\"459\" data-src=\"https:\/\/www.navkom.si\/wp-content\/uploads\/2018\/04\/Modul-1.png\" class=\"attachment- size- lazyload\" alt=\"\" data-srcset=\"https:\/\/www.navkom.si\/wp-content\/uploads\/2018\/04\/Modul-1.png 378w, https:\/\/www.navkom.si\/wp-content\/uploads\/2018\/04\/Modul-1-329x400.png 329w\" data-sizes=\"(max-width: 378px) 100vw, 378px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 378px; --smush-placeholder-aspect-ratio: 378\/459;\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" >\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n\n<h2>Modul<\/h2>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\n\t<div id=\"accordion-4204980576\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4204980576-label\" class=\"accordion-title plain\" href=\"#accordion-item-fingerprint-enrollment-failed\" aria-expanded=\"false\" aria-controls=\"accordion-4204980576-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Fingerprint enrollment failed<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4204980576-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4204980576-label\">\n\t\t\t\n\n<ul>\n<li>The finger was pressed\u00a0on\u00a0the sensor too harshly or\u00a0too gently.\u00a0The finger should be pressed on\u00a0the surface of the sensor\u00a0with normal strength.<\/li>\n<li>The surface of\u00a0the fingerprint pressed on\u00a0the sensor was too small.\u00a0A larger surface of the fingerprint should be pressed on\u00a0the\u00a0sensor.<\/li>\n<li>The fingerprint database is full. You will be able\u00a0to add a new fingerprint after you \u00a0delete one of the\u00a0existing ones.<\/li>\n<li>Skin on the finger you&#8217;re trying to enroll is very dry.\u00a0Make sure your skin is moist enough.<\/li>\n<li>For troubleshooting regarding children, the elderly and damaged fingerprints see the last tab.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-175058466\" class=\"accordion-item\">\n\t\t<a id=\"accordion-175058466-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-device-did-not-recognize-a-stored-fingerprint\" aria-expanded=\"false\" aria-controls=\"accordion-175058466-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The device did not recognize a stored fingerprint<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-175058466-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-175058466-label\">\n\t\t\t\n\n<ul>\n<li>The finger was pressed on the sensor too harshly or too gently. The finger should be pressed on the surface of the sensor with normal strength.<\/li>\n<li>\u00a0The surface of\u00a0the fingerprint pressed on\u00a0the sensor was too small.\u00a0A larger surface of the fingerprint should be pressed on\u00a0the\u00a0sensor.<\/li>\n<li>Skin on the finger you&#8217;re trying to enroll is very dry. Make sure your skin is moist enough.<\/li>\n<li>For troubleshooting regarding children, the elderly and damaged fingerprints read the last tab.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3060185146\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3060185146-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-device-does-not-detect-the-mobile-phone-(wi-fi)\" aria-expanded=\"false\" aria-controls=\"accordion-3060185146-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The device does not detect the mobile phone (Wi-Fi)<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3060185146-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3060185146-label\">\n\t\t\t\n\n<ul>\n<li>Turn the phone off and back on.<\/li>\n<li>Turn on the location on your phone.<\/li>\n<li>Reset the device twice (hold the R key for 10 seconds; the reset is successful when the purple LED flashes five times).<\/li>\n<li>Check if you can see an available navloT Wi-Fi network in the phone.<\/li>\n<li>If the phone automatically connects to the home Wi-Fi, the reader does not detect it.<\/li>\n<li>Try to connect with another phone or tablet.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3023673805\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3023673805-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-do-not-see-the-blue-light-of-the-device\" aria-expanded=\"false\" aria-controls=\"accordion-3023673805-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I do not see the blue light of the device<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3023673805-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3023673805-label\">\n\t\t\t\n\n<ul>\n<li>If the surrounding light is very strong, the keyboard lighting is not very well visible.<\/li>\n<li>The device is turned off or is not connected to the electrical supply.\u00a0<\/li>\n<li>Check if the wiring is damaged and check the fuse, to which the reader is connected.<\/li>\n<li>The device has malfunctioned; call for service.<\/li>\n<li>Turning the blue light on\/off: Hold the 1 key on the control unit for 10 seconds and wait for the device to sound three beeps.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1228563697\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1228563697-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-fingerprint-is-recognised,-the-green-led-flashes-but-the-door-does-not-unlock\" aria-expanded=\"false\" aria-controls=\"accordion-1228563697-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The fingerprint is recognised, the green LED flashes but the door does not unlock<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1228563697-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1228563697-label\">\n\t\t\t\n\n<div class=\"panel acc-group\">\n<div id=\"acc613ee575286995\" class=\"acc-panel-collapse collapse in\" aria-expanded=\"true\">\n<div class=\"acc-content row zn_columns_container zn_content\" data-droplevel=\"1\">\n<div class=\"eluid3e641f3bcol-md-12 col-sm-12zn_sortable_content zn_content \" data-droplevel=\"2\">\n<div class=\"zn_text_box eluid3da98680zn_text_box-light element-scheme--light\">\n<ul>\n<li>The finger that you used might be programmed to trigger the second relay. Delete the fingerprint first, then enroll it again and assign it to the first relay. The procedure is described in the user manual and in the quick guide.<\/li>\n<li>The control unit is not paired with the reader.<\/li>\n<li>Device or electric lock malfunction. Call an authorised repair service.\n<div class=\"panel acc-group\">\n<div id=\"acc6131e502c91dd5\" class=\"acc-panel-collapse collapse in\" aria-expanded=\"true\">\n<div class=\"acc-content row zn_columns_container zn_content\" data-droplevel=\"1\">\u00a0<\/div>\n<\/div>\n<\/div>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4152505156\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4152505156-label\" class=\"accordion-title plain\" href=\"#accordion-item-children,-the-elderly-and-people-with-damaged-fingerprints\" aria-expanded=\"false\" aria-controls=\"accordion-4152505156-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Children, the elderly and people with damaged fingerprints<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4152505156-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4152505156-label\">\n\t\t\t\n\n<ul>\n<li>If a child&#8217;s fingerprint cannot be enrolled it means that it is either too small or not developed enough. Fingerprints mature around the age of eight.<\/li>\n<li>A child&#8217;s fingerprint was successfully enrolled but after some time it is not recognized anymore. Fingerprints can change a lot in a short time during development phase. Enroll the child&#8217;s fingerprints again.<\/li>\n<li>Elder people can have dry and less elastic skin. This makes fingerprints harder to enroll and to recognize. Users in this group need to moisturize their hands before enrolling and using the device. They can also enroll the same finger more than once. This will make the recognition easier.<\/li>\n<li>Manual labour, especially when it involves the use of chemicals and various cleaning liquids, can lead to damaged fingerprints. The quality of fingerprints can be improved by the use moisturizing hand creams and to increase the possibility of success it is recommended to enroll the same fingerprint more than once. In some extreme cases fingerprint are damaged beyond recognition and it makes more sense to use another solution, such as the Touchpad.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"max-width:227px;\"><\/div>\n\n<a href=\"https:\/\/www.navkom.si\/en\/instructions-reader\/\" target=\"_blank\" class=\"button primary box-shadow-3 box-shadow-3-hover reveal-icon\" rel=\"noopener\" style=\"border-radius:10px;\">\n\t\t<span>Instruction manual<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i><\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-2118877844 > .col-inner {\n  padding: 10px 10px 10px 10px;\n  margin: 0px 0px 0px -0;\n  border-radius: 14px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-2073865999\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left box-shadow-3\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"box has-hover   has-hover box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:39%;\">\n\t\t\t\t\t\t<div class=\"image-fade-out image-cover\" style=\"padding-top:78%;\">\n\t\t\t\t<img decoding=\"async\" width=\"550\" height=\"300\" data-src=\"https:\/\/www.navkom.si\/wp-content\/uploads\/2019\/04\/BPS.png\" class=\"attachment- size- lazyload\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 550px; --smush-placeholder-aspect-ratio: 550\/300;\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" >\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n\n<h2>Biopass<\/h2>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\n\t<div id=\"accordion-4045791919\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4045791919-label\" class=\"accordion-title plain\" href=\"#accordion-item-fingerprint-enrollment-failed\" aria-expanded=\"false\" aria-controls=\"accordion-4045791919-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Fingerprint enrollment failed<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4045791919-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4045791919-label\">\n\t\t\t\n\n<ul>\n<li>The finger was pressed\u00a0on\u00a0the sensor too harshly or\u00a0too gently.\u00a0The finger should be pressed on\u00a0the surface of the sensor\u00a0with normal strength.<\/li>\n<li>The surface of\u00a0the fingerprint pressed on\u00a0the sensor was too small.\u00a0A larger surface of the fingerprint should be pressed on\u00a0the\u00a0sensor.<\/li>\n<li>The fingerprint database is full. You will be able\u00a0to add a new fingerprint after you \u00a0delete one of the\u00a0existing ones.<\/li>\n<li>Skin on the finger you&#8217;re trying to enroll is very dry.\u00a0Make sure your skin is moist enough.<\/li>\n<li>For troubleshooting regarding children, the elderly and damaged fingerprints see the last tab.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3581841570\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3581841570-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-device-did-not-recognize-a-stored-fingerprint\" aria-expanded=\"false\" aria-controls=\"accordion-3581841570-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The device did not recognize a stored fingerprint<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3581841570-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3581841570-label\">\n\t\t\t\n\n<ul>\n<li>The finger was pressed on the sensor too harshly or too gently. The finger should be pressed on the surface of the sensor with normal strength.<\/li>\n<li>\u00a0The surface of\u00a0the fingerprint pressed on\u00a0the sensor was too small.\u00a0A larger surface of the fingerprint should be pressed on\u00a0the\u00a0sensor.<\/li>\n<li>Skin on the finger you&#8217;re trying to enroll is very dry. Make sure your skin is moist enough.<\/li>\n<li>For troubleshooting regarding children, the elderly and damaged fingerprints read the last tab.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-703452073\" class=\"accordion-item\">\n\t\t<a id=\"accordion-703452073-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-device-does-not-detect-the-mobile-phone-(wi-fi)\" aria-expanded=\"false\" aria-controls=\"accordion-703452073-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The device does not detect the mobile phone (Wi-Fi)<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-703452073-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-703452073-label\">\n\t\t\t\n\n<ul>\n<li>Turn the phone off and back on.<\/li>\n<li>Turn on the location on your phone.<\/li>\n<li>Reset the device twice (hold the R key for 10 seconds; the reset is successful when the purple LED flashes five times).<\/li>\n<li>Check if you can see an available navloT Wi-Fi network in the phone.<\/li>\n<li>If the phone automatically connects to the home Wi-Fi, the reader does not detect it.<\/li>\n<li>Try to connect with another phone or tablet.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1709250147\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1709250147-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-do-not-see-the-blue-light-of-the-device\" aria-expanded=\"false\" aria-controls=\"accordion-1709250147-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I do not see the blue light of the device<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1709250147-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1709250147-label\">\n\t\t\t\n\n<ul>\n<li>If the surrounding light is very strong, the keyboard lighting is not very well visible.<\/li>\n<li>The device is turned off or is not connected to the electrical supply.\u00a0<\/li>\n<li>Check if the wiring is damaged and check the fuse, to which the reader is connected.<\/li>\n<li>The device has malfunctioned; call for service.<\/li>\n<li>Turning the blue light on\/off: Hold the 1 key on the control unit for 10 seconds and wait for the device to sound three beeps.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4272877179\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4272877179-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-fingerprint-is-recognized,-the-green-led-is-flashing-but-the-door-does-not-unlock\" aria-expanded=\"false\" aria-controls=\"accordion-4272877179-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The fingerprint is recognized, the green LED is flashing but the door does not unlock<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4272877179-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4272877179-label\">\n\t\t\t\n\n<div class=\"panel acc-group\">\n<div id=\"acc613ee575286995\" class=\"acc-panel-collapse collapse in\" aria-expanded=\"true\">\n<div class=\"acc-content row zn_columns_container zn_content\" data-droplevel=\"1\">\n<div class=\"eluid3e641f3bcol-md-12 col-sm-12zn_sortable_content zn_content \" data-droplevel=\"2\">\n<div class=\"zn_text_box eluid3da98680zn_text_box-light element-scheme--light\">\n<ul>\n<li>The finger that you used might be programmed to trigger the second relay. Delete the fingerprint first, then enroll it again and assign it to the first relay. The procedure is described in the user manual and in the quick guide.<\/li>\n<li>The control unit is not paired with the reader.<\/li>\n<li>Device or electric lock malfunction. Call an authorised repair service.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1983542046\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1983542046-label\" class=\"accordion-title plain\" href=\"#accordion-item-children,-the-elderly-and-people-with-damaged-fingerprints\" aria-expanded=\"false\" aria-controls=\"accordion-1983542046-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Children, the elderly and people with damaged fingerprints<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1983542046-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1983542046-label\">\n\t\t\t\n\n<ul>\n<li>If a child&#8217;s fingerprint cannot be enrolled it means that it is either too small or not developed enough. Fingerprints mature around the age of eight.<\/li>\n<li>A child&#8217;s fingerprint was successfully enrolled but after some time it is not recognized anymore. Fingerprints can change a lot in a short time during development phase. Enroll the child&#8217;s fingerprints again.<\/li>\n<li>Elder people can have dry and less elastic skin. This makes fingerprints harder to enroll and to recognize. Users in this group need to moisturize their hands before enrolling and using the device. They can also enroll the same finger more than once. This will make the recognition easier.<\/li>\n<li>Manual labour, especially when it involves the use of chemicals and various cleaning liquids, can lead to damaged fingerprints. The quality of fingerprints can be improved by the use moisturizing hand creams and to increase the possibility of success it is recommended to enroll the same fingerprint more than once. In some extreme cases fingerprint are damaged beyond recognition and it makes more sense to use another solution, such as the Touchpad.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"max-width:227px;\"><\/div>\n\n<a href=\"https:\/\/www.navkom.si\/en\/instructions-reader\/\" target=\"_blank\" class=\"button primary box-shadow-3 box-shadow-3-hover reveal-icon\" rel=\"noopener\" style=\"border-radius:10px;\">\n\t\t<span>Instruction manual<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i><\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-2073865999 > .col-inner {\n  padding: 10px 10px 10px 10px;\n  margin: 0px 0px 0px -0;\n  border-radius: 14px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1003045511\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left box-shadow-3\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"box has-hover   has-hover box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:28%;\">\n\t\t\t\t\t\t<div class=\"image-fade-out\" >\n\t\t\t\t<img decoding=\"async\" width=\"294\" height=\"400\" data-src=\"https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/01\/REX-cylinder-crn-na-vratih-1-294x400.jpg\" class=\"attachment-medium size-medium lazyload\" alt=\"\" data-srcset=\"https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/01\/REX-cylinder-crn-na-vratih-1-294x400.jpg 294w, https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/01\/REX-cylinder-crn-na-vratih-1.jpg 514w\" data-sizes=\"(max-width: 294px) 100vw, 294px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 294px; --smush-placeholder-aspect-ratio: 294\/400;\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" >\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n\n<h2>REX cylinder<\/h2>\n<p>(not sold any more)<\/p>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2894150462\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2894150462-label\" class=\"accordion-title plain\" href=\"#accordion-item-fingerprint-enrollment-failed\" aria-expanded=\"false\" aria-controls=\"accordion-2894150462-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Fingerprint enrollment failed<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2894150462-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2894150462-label\">\n\t\t\t\n\n<ul>\n<li>The finger was pressed\u00a0on\u00a0the sensor too harshly or\u00a0too gently.\u00a0The finger should be pressed on\u00a0the surface of the sensor\u00a0with normal strength.<\/li>\n<li>The surface of\u00a0the fingerprint pressed on\u00a0the sensor was too small.\u00a0A larger surface of the fingerprint should be pressed on\u00a0the\u00a0sensor.<\/li>\n<li>The fingerprint database is full. You will be able\u00a0to add a new fingerprint after you \u00a0delete one of the\u00a0existing ones.<\/li>\n<li>Skin on the finger you&#8217;re trying to enroll is very dry.\u00a0Make sure your skin is moist enough.<\/li>\n<li>The device is in the sleep mode. Move the button on the outside to wake it up.<\/li>\n<li>For troubleshooting regarding children, the elderly and damaged fingerprints see the last tab.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-964730629\" class=\"accordion-item\">\n\t\t<a id=\"accordion-964730629-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-device-did-not-recognize-a-stored-fingerprint\" aria-expanded=\"false\" aria-controls=\"accordion-964730629-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The device did not recognize a stored fingerprint<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-964730629-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-964730629-label\">\n\t\t\t\n\n<ul>\n<li>The finger was pressed on the sensor too harshly or too gently. The finger should be pressed on the surface of the sensor with normal strength.<\/li>\n<li>\u00a0The surface of\u00a0the fingerprint pressed on\u00a0the sensor was too small.\u00a0A larger surface of the fingerprint should be pressed on\u00a0the\u00a0sensor.<\/li>\n<li>Skin on the finger you&#8217;re trying to enroll is very dry. Make sure your skin is moist enough.<\/li>\n<li>For troubleshooting regarding children, the elderly and damaged fingerprints read the last tab.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2979524134\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2979524134-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-device-is-not-responding\" aria-expanded=\"false\" aria-controls=\"accordion-2979524134-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The device is not responding<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2979524134-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2979524134-label\">\n\t\t\t\n\n<ul>\n<li>The device is in the sleep mode. Move the button on the outside to wake it up.<\/li>\n<li>The batteries are empty. Replace them if you have the access to the internal knob. If you do not have the access, initiate emergency power supply from the external side (for details see the user manual), open the door and replace the batteries.<\/li>\n<li>Device malfunction. Take out the connector for 9V battery and bridge the connection between the poles with a metal object (a Euro coin). The device will reset. If this step does not help, call an authorised repair service.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-492543818\" class=\"accordion-item\">\n\t\t<a id=\"accordion-492543818-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-knob-is-not-turning-smoothly-or-does-not-turn-at-all\" aria-expanded=\"false\" aria-controls=\"accordion-492543818-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The knob is not turning smoothly or does not turn at all<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-492543818-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-492543818-label\">\n\t\t\t\n\n<ul>\n<li>REX cylinder was not installed correctly. Check the screw fixing\u00a0the Euro cylinder in the mortise lock.<\/li>\n<li>The external knob is screwed too closely to the door. Call an authorised repair service to make the necessary adjustments.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-335489650\" class=\"accordion-item\">\n\t\t<a id=\"accordion-335489650-label\" class=\"accordion-title plain\" href=\"#accordion-item-children,-the-elderly-and-people-with-damaged-fingerprints\" aria-expanded=\"false\" aria-controls=\"accordion-335489650-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Children, the elderly and people with damaged fingerprints<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-335489650-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-335489650-label\">\n\t\t\t\n\n<ul>\n<li>If a child&#8217;s fingerprint cannot be enrolled it means that it is either too small or not developed enough. Fingerprints mature around the age of eight.<\/li>\n<li>A child&#8217;s fingerprint was successfully enrolled but after some time it is not recognized anymore. Fingerprints can change a lot in a short time during development phase. Enroll the child&#8217;s fingerprints again.<\/li>\n<li>Elder people can have dry and less elastic skin. This makes fingerprints harder to enroll and to recognize. Users in this group need to moisturize their hands before enrolling and using the device. They can also enroll the same finger more than once. This will make the recognition easier.<\/li>\n<li>Manual labour, especially when it involves the use of chemicals and various cleaning liquids, can lead to damaged fingerprints. The quality of fingerprints can be improved by the use moisturizing hand creams and to increase the possibility of success it is recommended to enroll the same fingerprint more than once. In some extreme cases fingerprint are damaged beyond recognition and it makes more sense to use another solution, such as the Touchpad.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"max-width:227px;\"><\/div>\n\n<a href=\"https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/02\/WEB-navodila_Cylinder_ENG.pdf\" target=\"_blank\" class=\"button primary box-shadow-3 box-shadow-3-hover reveal-icon\" rel=\"noopener\" style=\"border-radius:10px;\">\n\t\t<span>Instruction manual<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i><\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1003045511 > .col-inner {\n  padding: 10px 10px 10px 10px;\n  margin: 0px 0px 0px -0;\n  border-radius: 14px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1251857329\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left box-shadow-3\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"box has-hover   has-hover box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:28%;\">\n\t\t\t\t\t\t<div class=\"image-fade-out\" >\n\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"400\" data-src=\"https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/01\/REX-bioreader-1_1-300x400.png\" class=\"attachment-medium size-medium lazyload\" alt=\"\" data-srcset=\"https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/01\/REX-bioreader-1_1-300x400.png 300w, https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/01\/REX-bioreader-1_1.png 380w\" data-sizes=\"(max-width: 300px) 100vw, 300px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/400;\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" >\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n\n<h2>REX bioreader<\/h2>\n<p>(not sold any more)<\/p>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\n\t<div id=\"accordion-4047658586\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4047658586-label\" class=\"accordion-title plain\" href=\"#accordion-item-fingerprint-enrollment-failed\" aria-expanded=\"false\" aria-controls=\"accordion-4047658586-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Fingerprint enrollment failed<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4047658586-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4047658586-label\">\n\t\t\t\n\n<ul>\n<li>The finger was pressed\u00a0on\u00a0the sensor too harshly or\u00a0too gently.\u00a0The finger should be pressed on\u00a0the surface of the sensor\u00a0with normal strength.<\/li>\n<li>The surface of\u00a0the fingerprint pressed on\u00a0the sensor was too small.\u00a0A larger surface of the fingerprint should be pressed on\u00a0the\u00a0sensor.<\/li>\n<li>The fingerprint database is full. You will be able\u00a0to add a new fingerprint after you \u00a0delete one of the\u00a0existing ones.<\/li>\n<li>Skin on the finger you&#8217;re trying to enroll is very dry.\u00a0Make sure your skin is moist enough.<\/li>\n<li>For troubleshooting regarding children, the elderly and damaged fingerprints see the last tab.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1663313283\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1663313283-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-device-did-not-recognize-a-stored-fingerprint\" aria-expanded=\"false\" aria-controls=\"accordion-1663313283-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The device did not recognize a stored fingerprint<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1663313283-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1663313283-label\">\n\t\t\t\n\n<ul>\n<li>The finger was pressed on the sensor too harshly or too gently. The finger should be pressed on the surface of the sensor with normal strength.<\/li>\n<li>\u00a0The surface of\u00a0the fingerprint pressed on\u00a0the sensor was too small.\u00a0A larger surface of the fingerprint should be pressed on\u00a0the\u00a0sensor.<\/li>\n<li>Skin on the finger you&#8217;re trying to enroll is very dry. Make sure your skin is moist enough.<\/li>\n<li>For troubleshooting regarding children, the elderly and damaged fingerprints read the last tab.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2815055681\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2815055681-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-do-not-see-the-white-led\" aria-expanded=\"false\" aria-controls=\"accordion-2815055681-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I do not see the white LED<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2815055681-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2815055681-label\">\n\t\t\t\n\n<ul>\n<li>The device is not connected to the power supply. Check the wiring for possible damage and check the fuse\u00a0on which the device is connected. If the device still does not respond, call an authorized repair service.<\/li>\n<li>Under strong daylight the white LED might not be visible. Shade the device with your hand.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2098376565\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2098376565-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-red-led-is-flashing-continuosly\" aria-expanded=\"false\" aria-controls=\"accordion-2098376565-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The red LED is flashing continuosly<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2098376565-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2098376565-label\">\n\t\t\t\n\n<ul>\n<li>Device malfunction. Call an\u00a0authorised repair service.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4221335189\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4221335189-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-fingerprint-is-recognised,-the-green-led-flashes-but-the-door-does-not-unlock\" aria-expanded=\"false\" aria-controls=\"accordion-4221335189-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The fingerprint is recognised, the green LED flashes but the door does not unlock<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4221335189-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4221335189-label\">\n\t\t\t\n\n<ul>\n<li>The finger that you used might be programmed to trigger the second relay. Delete the fingerprint first, then enroll it again and assign it to the first relay. The procedure is described in the user manual and in the quick guide.<\/li>\n<li>The control unit is not paired with the reader.<\/li>\n<li>Device or electric lock malfunction. Call an authorised repair service.\n<div class=\"panel acc-group\">\u00a0<\/div>\n<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1704635444\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1704635444-label\" class=\"accordion-title plain\" href=\"#accordion-item-children,-the-elderly-and-people-with-damaged-fingerprints\" aria-expanded=\"false\" aria-controls=\"accordion-1704635444-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Children, the elderly and people with damaged fingerprints<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1704635444-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1704635444-label\">\n\t\t\t\n\n<ul>\n<li>If a child&#8217;s fingerprint cannot be enrolled it means that it is either too small or not developed enough. Fingerprints mature around the age of eight.<\/li>\n<li>A child&#8217;s fingerprint was successfully enrolled but after some time it is not recognized anymore. Fingerprints can change a lot in a short time during development phase. Enroll the child&#8217;s fingerprints again.<\/li>\n<li>Elder people can have dry and less elastic skin. This makes fingerprints harder to enroll and to recognize. Users in this group need to moisturize their hands before enrolling and using the device. They can also enroll the same finger more than once. This will make the recognition easier.<\/li>\n<li>Manual labour, especially when it involves the use of chemicals and various cleaning liquids, can lead to damaged fingerprints. The quality of fingerprints can be improved by the use moisturizing hand creams and to increase the possibility of success it is recommended to enroll the same fingerprint more than once. In some extreme cases fingerprint are damaged beyond recognition and it makes more sense to use another solution, such as the Touchpad.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"max-width:227px;\"><\/div>\n\n<a href=\"https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/02\/WEB-Bioreader-navodila_ENG.pdf\" target=\"_blank\" class=\"button primary box-shadow-3 box-shadow-3-hover reveal-icon\" rel=\"noopener\" style=\"border-radius:10px;\">\n\t\t<span>Instruction manual<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i><\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1251857329 > .col-inner {\n  padding: 10px 10px 10px 10px;\n  margin: 0px 0px 0px -0;\n  border-radius: 14px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-2077309359\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left box-shadow-3\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"box has-hover   has-hover box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:41%;\">\n\t\t\t\t\t\t<div class=\"image-fade-out image-cover\" style=\"padding-top:75%;\">\n\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"300\" data-src=\"https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/03\/REX_handle_thumbnail.jpg\" class=\"attachment-medium size-medium lazyload\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 400px; --smush-placeholder-aspect-ratio: 400\/300;\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" >\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n\n<h2>REX handle<\/h2>\n<p>(not sold any more)<\/p>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3068363926\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3068363926-label\" class=\"accordion-title plain\" href=\"#accordion-item-fingerprint-enrollment-failed\" aria-expanded=\"false\" aria-controls=\"accordion-3068363926-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Fingerprint enrollment failed<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3068363926-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3068363926-label\">\n\t\t\t\n\n<ul>\n<li>The finger was pressed\u00a0on\u00a0the sensor too harshly or\u00a0too gently.\u00a0The finger should be pressed on\u00a0the surface of the sensor\u00a0with normal strength.<\/li>\n<li>The surface of\u00a0the fingerprint pressed on\u00a0the sensor was too small.\u00a0A larger surface of the fingerprint should be pressed on\u00a0the\u00a0sensor.<\/li>\n<li>The fingerprint database is full. You will be able\u00a0to add a new fingerprint after you \u00a0delete one of the\u00a0existing ones.<\/li>\n<li>Skin on the finger you&#8217;re trying to enroll is very dry.\u00a0Make sure your skin is moist enough.<\/li>\n<li>The device is in the sleep mode.\u00a0Press one of the buttons to wake it up.<\/li>\n<li>For troubleshooting regarding children, the elderly and damaged fingerprints see the last tab.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3906590636\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3906590636-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-device-did-not-recognize-a-stored-fingerprint\" aria-expanded=\"false\" aria-controls=\"accordion-3906590636-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The device did not recognize a stored fingerprint<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3906590636-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3906590636-label\">\n\t\t\t\n\n<ul>\n<li>The finger has been pressed on the sensor too harshly or too gently. The finger must be pressed on the surface of the sensor with normal strength.<\/li>\n<li>A too small surface of the fingerprint has been pressed on the sensor. A larger surface of the fingerprint must be pressed on the sensor.<\/li>\n<li>Skin on the finger you&#8217;re trying to enroll is very dry. Make sure your skin is moist enough.<\/li>\n<li>The device is in sleep mode.\u00a0Press one of the buttons to wake it up.<\/li>\n<li>For troubleshooting regarding children, elderly and damaged fingerprints read the last tab.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2000578109\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2000578109-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-blue-led-doesn&#039;t-shine\" aria-expanded=\"false\" aria-controls=\"accordion-2000578109-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The blue LED doesn't shine<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2000578109-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2000578109-label\">\n\t\t\t\n\n<ul>\n<li>The device is in the sleep mode. Press one of the buttons for 1 second and it will wake up.<\/li>\n<li>The device is not connected to the power supply. Check the wiring for possible damage and check the fuse \u00a0on which the device is connected. If the device still does not respond, call an authorized repair service.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-615990957\" class=\"accordion-item\">\n\t\t<a id=\"accordion-615990957-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-red-led-is-flashing-continuosly\" aria-expanded=\"false\" aria-controls=\"accordion-615990957-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The red LED is flashing continuosly<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-615990957-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-615990957-label\">\n\t\t\t\n\n<ul>\n<li>Device malfunction. Call an\u00a0authorised repair service.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3742337822\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3742337822-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-fingerprint-is-recognised,-the-green-led-flashes-but-the-door-does-not-unlock\" aria-expanded=\"false\" aria-controls=\"accordion-3742337822-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The fingerprint is recognised, the green LED flashes but the door does not unlock<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3742337822-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3742337822-label\">\n\t\t\t\n\n<ul>\n<li>The finger that you used might be programmed to trigger the second relay. Delete the fingerprint first, then enroll it again and assign it to the first relay. The procedure is described in the user manual and in the quick guide.<\/li>\n<li>The control unit is not paired with the reader.<\/li>\n<li>Device or electric lock malfunction. Call an authorised repair service.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3326272775\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3326272775-label\" class=\"accordion-title plain\" href=\"#accordion-item-children,-the-elderly-and-people-with-damaged-fingerprints\" aria-expanded=\"false\" aria-controls=\"accordion-3326272775-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Children, the elderly and people with damaged fingerprints<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3326272775-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3326272775-label\">\n\t\t\t\n\n<ul>\n<li>If a child&#8217;s fingerprint cannot be enrolled it means that it is either too small or not developed enough. Fingerprints mature around the age of eight.<\/li>\n<li>A child&#8217;s fingerprint was successfully enrolled but after some time it is not recognized anymore. Fingerprints can change a lot in a short time during development phase. Enroll the child&#8217;s fingerprints again.<\/li>\n<li>Elder people can have dry and less elastic skin. This makes fingerprints harder to enroll and to recognize. Users in this group need to moisturize their hands before enrolling and using the device. They can also enroll the same finger more than once. This will make the recognition easier.<\/li>\n<li>Manual labour, especially when it involves the use of chemicals and various cleaning liquids, can lead to damaged fingerprints. The quality of fingerprints can be improved by the use moisturizing hand creams and to increase the possibility of success it is recommended to enroll the same fingerprint more than once. In some extreme cases fingerprint are damaged beyond recognition and it makes more sense to use another solution, such as the Touchpad.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"max-width:227px;\"><\/div>\n\n<a href=\"https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/02\/USER-MANUAL_Rex-handle-1.pdf\" target=\"_blank\" class=\"button primary box-shadow-3 box-shadow-3-hover reveal-icon\" rel=\"noopener\" style=\"border-radius:10px;\">\n\t\t<span>Instruction manual<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i><\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-2077309359 > .col-inner {\n  padding: 10px 10px 10px 10px;\n  margin: 0px 0px 0px -0;\n  border-radius: 14px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1488307299\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left box-shadow-3\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"box has-hover   has-hover box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:28%;\">\n\t\t\t\t\t\t<div class=\"image-fade-out\" >\n\t\t\t\t<img decoding=\"async\" width=\"327\" height=\"400\" data-src=\"https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/01\/Indoor_perspektiva-1-327x400.png\" class=\"attachment-medium size-medium lazyload\" alt=\"\" data-srcset=\"https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/01\/Indoor_perspektiva-1-327x400.png 327w, https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/01\/Indoor_perspektiva-1.png 450w\" data-sizes=\"(max-width: 327px) 100vw, 327px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 327px; --smush-placeholder-aspect-ratio: 327\/400;\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" >\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n\n<h2>REX indoor<\/h2>\n<p>(not sold any more)<\/p>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2198244713\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2198244713-label\" class=\"accordion-title plain\" href=\"#accordion-item-fingerprint-enrollment-failed\" aria-expanded=\"false\" aria-controls=\"accordion-2198244713-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Fingerprint enrollment failed<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2198244713-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2198244713-label\">\n\t\t\t\n\n<ul>\n<li>The finger was pressed on the sensor too harshly or too gently. The finger should be pressed on the surface of the sensor with normal strength.<\/li>\n<li>\u00a0The surface of\u00a0the fingerprint pressed on\u00a0the sensor was too small.\u00a0A larger surface of the fingerprint should be pressed on\u00a0the\u00a0sensor.<\/li>\n<li>The fingerprint database is full. You will be able\u00a0add a new fingerprint after you delete one of the\u00a0existing ones.<\/li>\n<li>Skin on the finger you&#8217;re trying to enroll is very dry. Make sure your skin is moist enough.<\/li>\n<li>For troubleshooting regarding children, the elderly and damaged fingerprints read the last tab.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3426411404\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3426411404-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-device-did-not-recognize-a-stored-fingerprint\" aria-expanded=\"false\" aria-controls=\"accordion-3426411404-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The device did not recognize a stored fingerprint<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3426411404-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3426411404-label\">\n\t\t\t\n\n<ul>\n<li>The finger was pressed on the sensor too harshly or too gently. The finger should be pressed on the surface of the sensor with normal strength.<\/li>\n<li>\u00a0The surface of\u00a0the fingerprint pressed on\u00a0the sensor was too small.\u00a0A larger surface of the fingerprint should be pressed on\u00a0the\u00a0sensor.<\/li>\n<li>Skin on the finger you&#8217;re trying to enroll is very dry. Make sure your skin is moist enough.<\/li>\n<li>For troubleshooting regarding children, the elderly and damaged fingerprints read the last tab.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2628807857\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2628807857-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-blue-led-doesn&#039;t-shine\" aria-expanded=\"false\" aria-controls=\"accordion-2628807857-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The blue LED doesn't shine<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2628807857-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2628807857-label\">\n\t\t\t\n\n<ul>\n<li>The device is in the sleep mode. Press one of the buttons for 1 second and it will wake up.<\/li>\n<li>The device is not connected to the power supply. Check the wiring for possible damage and check the fuse \u00a0on which the device is connected. If the device still does not respond, call an authorized repair service.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1106530736\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1106530736-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-red-led-is-flashing-continuosly\" aria-expanded=\"false\" aria-controls=\"accordion-1106530736-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The red LED is flashing continuosly<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1106530736-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1106530736-label\">\n\t\t\t\n\n<ul>\n<li>Device malfunction. Call an\u00a0authorised repair service.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2040545547\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2040545547-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-fingerprint-is-recognised,-the-green-led-flashes-but-the-door-does-not-unlock\" aria-expanded=\"false\" aria-controls=\"accordion-2040545547-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The fingerprint is recognised, the green LED flashes but the door does not unlock<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2040545547-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2040545547-label\">\n\t\t\t\n\n<ul>\n<li>The finger that you used might be programmed to trigger the second relay. Delete the fingerprint first, then enroll it again and assign it to the first relay. The procedure is described in the user manual and in the quick guide.<\/li>\n<li>The control unit is not paired with the reader.<\/li>\n<li>Device or electric lock malfunction. Call an authorised repair service.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4281737281\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4281737281-label\" class=\"accordion-title plain\" href=\"#accordion-item-children,-the-elderly-and-people-with-damaged-fingerprints\" aria-expanded=\"false\" aria-controls=\"accordion-4281737281-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Children, the elderly and people with damaged fingerprints<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4281737281-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4281737281-label\">\n\t\t\t\n\n<ul>\n<li>If a child&#8217;s fingerprint cannot be enrolled it means that it is either too small or not developed enough. Fingerprints mature around the age of eight.<\/li>\n<li>A child&#8217;s fingerprint was successfully enrolled but after some time it is not recognized anymore. Fingerprints can change a lot in a short time during development phase. Enroll the child&#8217;s fingerprints again.<\/li>\n<li>Elder people can have dry and less elastic skin. This makes fingerprints harder to enroll and to recognize. Users in this group need to moisturize their hands before enrolling and using the device. They can also enroll the same finger more than once. This will make the recognition easier.<\/li>\n<li>Manual labour, especially when it involves the use of chemicals and various cleaning liquids, can lead to damaged fingerprints. The quality of fingerprints can be improved by the use moisturizing hand creams and to increase the possibility of success it is recommended to enroll the same fingerprint more than once. In some extreme cases fingerprint are damaged beyond recognition and it makes more sense to use another solution, such as the Touchpad.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"max-width:227px;\"><\/div>\n\n<a href=\"https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/02\/WEB-Indoor-navodila_ENG-1.pdf\" target=\"_blank\" class=\"button primary box-shadow-3 box-shadow-3-hover reveal-icon\" rel=\"noopener\" style=\"border-radius:10px;\">\n\t\t<span>Instruction manual<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i><\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1488307299 > .col-inner {\n  padding: 10px 10px 10px 10px;\n  margin: 0px 0px 0px -0;\n  border-radius: 14px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1198242265\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left box-shadow-3\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"box has-hover   has-hover box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:28%;\">\n\t\t\t\t\t\t<div class=\"image-fade-out\" >\n\t\t\t\t<img decoding=\"async\" width=\"342\" height=\"400\" data-src=\"https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/01\/REX-touchpad-1-342x400.png\" class=\"attachment-medium size-medium lazyload\" alt=\"\" data-srcset=\"https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/01\/REX-touchpad-1-342x400.png 342w, https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/01\/REX-touchpad-1.png 470w\" data-sizes=\"(max-width: 342px) 100vw, 342px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 342px; --smush-placeholder-aspect-ratio: 342\/400;\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" >\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n\n<h2>REX touchpad<\/h2>\n<p>(not sold any more)<\/p>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2756713337\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2756713337-label\" class=\"accordion-title plain\" href=\"#accordion-item-keypad-does-not-react\" aria-expanded=\"false\" aria-controls=\"accordion-2756713337-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Keypad does not react<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2756713337-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2756713337-label\">\n\t\t\t\n\n<ul>\n<li>The surface of\u00a0the finger pressed on\u00a0the number was too small.\u00a0Your finger should cover the whole number.<\/li>\n<li>You approached\u00a0the number too slowly. You need to press the number quickly.<\/li>\n<li>Device malfunction. Call an authorised repair service.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1088195060\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1088195060-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-code-has-been-entered-but-the-door-does-not-unlock\" aria-expanded=\"false\" aria-controls=\"accordion-1088195060-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The code has been entered but the door does not unlock<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1088195060-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1088195060-label\">\n\t\t\t\n\n<ul>\n<li>You forgot to press the \u2019check mark\u2019 after the code.<\/li>\n<li>You entered a wrong code.<\/li>\n<li>The code you entered had been deleted from the database.<\/li>\n<li>If the code is correct but the door does not unlock, the most likely reason is a malfunctioned electric lock.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2537752219\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2537752219-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-cannot-see-backlight-on-the-keypad\" aria-expanded=\"false\" aria-controls=\"accordion-2537752219-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I cannot see backlight on the keypad<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2537752219-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2537752219-label\">\n\t\t\t\n\n<ul>\n<li>Backlight is poorly visible in strong daylight.<\/li>\n<li>Backlight has been turned off. Press any key.<\/li>\n<li>Device is being turned off or is not connected to a power supply.<\/li>\n<li>Device malfunction. Call an authorised repair service.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1829965962\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1829965962-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-red-led-is-on-continuously.-i-cannot-enter-the-code.\" aria-expanded=\"false\" aria-controls=\"accordion-1829965962-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The red LED is on continuously. I cannot enter the code.<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1829965962-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1829965962-label\">\n\t\t\t\n\n<div class=\"panel acc-group\">\n<div id=\"acc5facfe0a7cb704\" class=\"acc-panel-collapse collapse in\" aria-expanded=\"true\">\n<div class=\"acc-content row zn_columns_container zn_content\" data-droplevel=\"1\">\n<div class=\"eluid26a99e0bcol-md-12 col-sm-12zn_sortable_content zn_content \" data-droplevel=\"2\">\n<div class=\"zn_text_box eluida54bc02czn_text_box-light element-scheme--light\">\n<div class=\"panel acc-group\">\n<div id=\"acc613ee57528a164\" class=\"acc-panel-collapse collapse in\" aria-expanded=\"true\">\n<div class=\"acc-content row zn_columns_container zn_content\" data-droplevel=\"1\">\n<div class=\"eluid066152e8col-md-12 col-sm-12zn_sortable_content zn_content \" data-droplevel=\"2\">\n<div class=\"zn_text_box eluid4edb386ezn_text_box-light element-scheme--light\">\n<ul>\n<li>A wrong code was entered three times in a row. The keypad is temporarily locked.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2682551753\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2682551753-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-red-led-is-flashing-continuosly\" aria-expanded=\"false\" aria-controls=\"accordion-2682551753-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The red LED is flashing continuosly<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2682551753-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2682551753-label\">\n\t\t\t\n\n<div class=\"zn_accordion_element eluidebb16563acc-sch--light element-scheme--light zn-acc--style3\">\n<div id=\"accordion_5facfe0a7cb70_1\" class=\"acc--style3 panel-group\">\n<div class=\"panel acc-group\">\n<div id=\"acc5facfe0a7cb705\" class=\"acc-panel-collapse collapse in\" aria-expanded=\"true\">\n<div class=\"acc-content row zn_columns_container zn_content\" data-droplevel=\"1\">\n<div class=\"eluid5d004e9fcol-md-12 col-sm-12zn_sortable_content zn_content \" data-droplevel=\"2\">\n<div class=\"zn_text_box eluidd3fa3b42zn_text_box-light element-scheme--light\">\n<ul>\n<li>Device malfunction. Call an\u00a0authorised repair service.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"max-width:227px;\"><\/div>\n\n<a href=\"https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/02\/REX-touchapd-USER-MANUAL-1.pdf\" target=\"_blank\" class=\"button primary box-shadow-3 box-shadow-3-hover reveal-icon\" rel=\"noopener\" style=\"border-radius:10px;\">\n\t\t<span>Instruction manual<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i><\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1198242265 > .col-inner {\n  padding: 10px 10px 10px 10px;\n  margin: 0px 0px 0px -0;\n  border-radius: 14px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1072784657\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left box-shadow-3\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"box has-hover   has-hover box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:28%;\">\n\t\t\t\t\t\t<div class=\"image-fade-out\" >\n\t\t\t\t<img decoding=\"async\" width=\"342\" height=\"400\" data-src=\"https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/01\/REX-bluetooth-342x400.png\" class=\"attachment-medium size-medium lazyload\" alt=\"\" data-srcset=\"https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/01\/REX-bluetooth-342x400.png 342w, https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/01\/REX-bluetooth.png 470w\" data-sizes=\"(max-width: 342px) 100vw, 342px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 342px; --smush-placeholder-aspect-ratio: 342\/400;\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" >\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n\n<h2>REX bluetooth<\/h2>\n<p>(not sold any more)<\/p>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3872921578\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3872921578-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-bluetooth-key-is-not-responding\" aria-expanded=\"false\" aria-controls=\"accordion-3872921578-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The Bluetooth key is not responding<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3872921578-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3872921578-label\">\n\t\t\t\n\n<ul>\n<li>The surface of\u00a0the finger pressed on\u00a0the Bluetooth sign was too small.\u00a0Your finger has to cover the whole sign.<\/li>\n<li>You approached\u00a0the Bluetooth sign\u00a0too slowly. You should press it\u00a0quickly.<\/li>\n<li>Device malfunction. Call an authorised repair service.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3696568891\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3696568891-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-device-can-not-find-my-mobile-phone\" aria-expanded=\"false\" aria-controls=\"accordion-3696568891-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The device can not find my mobile phone<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3696568891-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3696568891-label\">\n\t\t\t\n\n<ul>\n<li>The phone is not paired with\u00a0the device.<\/li>\n<li>Bluetooth radio on the phone is turned off or the telephone is not in discoverable mode.<\/li>\n<li>Phone pairing was canceled.<\/li>\n<li>If the phone was paired and has the Bluetooth turned on in discoverable mode and can not be found by the device even after a longer period of time, call an authorised repair service.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1843662668\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1843662668-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-cannot-see-the-blue-backlight\" aria-expanded=\"false\" aria-controls=\"accordion-1843662668-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I cannot see the blue backlight<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1843662668-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1843662668-label\">\n\t\t\t\n\n<ul>\n<li>Backlight is poorly visible in strong daylight.<\/li>\n<li>The device is turned off or is not connected to a power supply.<\/li>\n<li>Device malfunction. Call an authorised repair service.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1413781726\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1413781726-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-ilighting-of-the-button-starts-flashing,-i-press-the-button,-but-the-door-does-not-unlock\" aria-expanded=\"false\" aria-controls=\"accordion-1413781726-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The ilighting of the button starts flashing, I press the button, but the door does not unlock<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1413781726-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1413781726-label\">\n\t\t\t\n\n<ul>\n<li>You have triggered the wrong relay. To trigger relay 1, which normally opens the door, it is necessary to press the button for less than 2 seconds. To trigger relay 2, the key must be held for more than 2 seconds.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"max-width:227px;\"><\/div>\n\n<a href=\"https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/02\/REX-bluetooth-navodila-ENG-1.pdf\" target=\"_blank\" class=\"button primary box-shadow-3 box-shadow-3-hover reveal-icon\" rel=\"noopener\" style=\"border-radius:10px;\">\n\t\t<span>Instruction manual<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i><\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1072784657 > .col-inner {\n  padding: 10px 10px 10px 10px;\n  margin: 0px 0px 0px -0;\n  border-radius: 14px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1922795182\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left box-shadow-3\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"box has-hover   has-hover box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:28%;\">\n\t\t\t\t\t\t<div class=\"image-fade-out\" >\n\t\t\t\t<img decoding=\"async\" width=\"377\" height=\"400\" data-src=\"https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/01\/ARX-one-srebrn-377x400.png\" class=\"attachment-medium size-medium lazyload\" alt=\"\" data-srcset=\"https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/01\/ARX-one-srebrn-377x400.png 377w, https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/01\/ARX-one-srebrn.png 450w\" data-sizes=\"(max-width: 377px) 100vw, 377px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 377px; --smush-placeholder-aspect-ratio: 377\/400;\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" >\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n\n<h2>ARX one<\/h2>\n<p>(not sold any more)<\/p>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\n\t<div id=\"accordion-719715308\" class=\"accordion-item\">\n\t\t<a id=\"accordion-719715308-label\" class=\"accordion-title plain\" href=\"#accordion-item-fingerprint-enrollment-failed\" aria-expanded=\"false\" aria-controls=\"accordion-719715308-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Fingerprint enrollment failed<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-719715308-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-719715308-label\">\n\t\t\t\n\n<ul>\n<li>You swiped your finger over the sensor too quickly or too slowly. Swipe it with normal speed.\u00a0The highest speed at which your finger is readable is\u00a015cm\/s.<\/li>\n<li>\u00a0The surface of\u00a0the finger that swiped the sensor was too small. Make sure that the finger is pressed on the sensor adequately while swiping.<\/li>\n<li>The fingerprint database is full. You will be able\u00a0to add a new fingerprint after you delete one of the\u00a0existing ones.<\/li>\n<li>Skin on the finger you are trying to enroll is very dry.\u00a0Make sure your skin is moist enough.<\/li>\n<li>For troubleshooting regarding children, the elderly and damaged fingerprints see the last tab.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2498497421\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2498497421-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-device-did-not-recognize-a-stored-fingerprint\" aria-expanded=\"false\" aria-controls=\"accordion-2498497421-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The device did not recognize a stored fingerprint<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2498497421-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2498497421-label\">\n\t\t\t\n\n<ul>\n<li>You swiped your \u00a0finger over the sensor too quickly or too slowly. Swipe it with normal speed.\u00a0The highest speed at which your finger is readable is\u00a015cm\/s.<\/li>\n<li>\u00a0The surface of\u00a0the finger that swiped the sensor was too small. Make sure that the finger is pressed on the sensor adequately while swiping.<\/li>\n<li>Skin on the finger you are trying to enroll is very dry, dirty or damaged.<\/li>\n<li>For troubleshooting regarding children, the elderly and damaged fingerprints see the last tab.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2106715950\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2106715950-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-do-not-see-the-orange-led\" aria-expanded=\"false\" aria-controls=\"accordion-2106715950-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I do not see the orange LED<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2106715950-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2106715950-label\">\n\t\t\t\n\n<ul>\n<li>The device is not connected to the power supply. Check the wiring for possible damage and check the fuse on which the device is connected. If the device still does not respond, call an authorized repair service.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2953515630\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2953515630-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-red-led-is-flashing-continuosly\" aria-expanded=\"false\" aria-controls=\"accordion-2953515630-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The red LED is flashing continuosly<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2953515630-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2953515630-label\">\n\t\t\t\n\n<ul>\n<li>Device malfunction. Call an\u00a0authorised repair service.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-997549284\" class=\"accordion-item\">\n\t\t<a id=\"accordion-997549284-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-fingerprint-is-recognised,-the-green-led-flashes-but-the-door-does-not-unlock\" aria-expanded=\"false\" aria-controls=\"accordion-997549284-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The fingerprint is recognised, the green LED flashes but the door does not unlock<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-997549284-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-997549284-label\">\n\t\t\t\n\n<ul>\n<li>The finger that you used might be programmed to trigger the second relay. Delete the fingerprint first, then enroll it again and assign it to the first relay. The procedure is described in the user manual and in the quick guide.<\/li>\n<li>The control unit is not paired with the reader.<\/li>\n<li>Device or electric lock malfunction. Call an authorised repair service.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2459879172\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2459879172-label\" class=\"accordion-title plain\" href=\"#accordion-item-children,-the-elderly-and-people-with-damaged-fingerprints\" aria-expanded=\"false\" aria-controls=\"accordion-2459879172-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Children, the elderly and people with damaged fingerprints<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2459879172-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2459879172-label\">\n\t\t\t\n\n<ul>\n<li>If a child&#8217;s fingerprint cannot be enrolled it means that it is either too small or not developed enough. Fingerprints mature around the age of eight.<\/li>\n<li>A child&#8217;s fingerprint was successfully enrolled but after some time it is not recognized anymore. Fingerprints can change a lot in a short time during development phase. Enroll the child&#8217;s fingerprints again.<\/li>\n<li>Elder people can have dry and less elastic skin. This makes fingerprints harder to enroll and to recognize. Users in this group need to moisturize their hands before enrolling and using the device. They can also enroll the same finger more than once. This will make the recognition easier.<\/li>\n<li>Manual labour, especially when it involves the use of chemicals and various cleaning liquids, can lead to damaged fingerprints. The quality of fingerprints can be improved by the use moisturizing hand creams and to increase the possibility of success it is recommended to enroll the same fingerprint more than once. In some extreme cases fingerprint are damaged beyond recognition and it makes more sense to use another solution, such as the Touchpad.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"max-width:227px;\"><\/div>\n\n<a href=\"https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/02\/Navodila_ARXone_ENG.pdf\" target=\"_blank\" class=\"button primary box-shadow-3 box-shadow-3-hover reveal-icon\" rel=\"noopener\" style=\"border-radius:10px;\">\n\t\t<span>Instruction manual<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i><\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1922795182 > .col-inner {\n  padding: 10px 10px 10px 10px;\n  margin: 0px 0px 0px -0;\n  border-radius: 14px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-2140727210\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left box-shadow-3\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"box has-hover   has-hover box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:28%;\">\n\t\t\t\t\t\t<div class=\"image-fade-out\" >\n\t\t\t\t<img decoding=\"async\" width=\"377\" height=\"400\" data-src=\"https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/01\/ARX-manager-crn-377x400.png\" class=\"attachment-medium size-medium lazyload\" alt=\"\" data-srcset=\"https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/01\/ARX-manager-crn-377x400.png 377w, https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/01\/ARX-manager-crn.png 450w\" data-sizes=\"(max-width: 377px) 100vw, 377px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 377px; --smush-placeholder-aspect-ratio: 377\/400;\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" >\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n\n<h2>ARX manager<\/h2>\n<p>(not sold any more)<\/p>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2952195218\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2952195218-label\" class=\"accordion-title plain\" href=\"#accordion-item-fingerprint-enrollment-failed\" aria-expanded=\"false\" aria-controls=\"accordion-2952195218-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Fingerprint enrollment failed<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2952195218-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2952195218-label\">\n\t\t\t\n\n<ul>\n<li>You swiped your finger over the sensor too quickly or too slowly. Swipe it with normal speed.\u00a0The highest speed at which your finger is readable is\u00a015cm\/s.<\/li>\n<li>\u00a0The surface of\u00a0the finger that swiped the sensor was too small. Make sure that the finger is pressed on the sensor adequately while swiping.<\/li>\n<li>The fingerprint database is full. You will be able\u00a0to add a new fingerprint after you delete one of the\u00a0existing ones.<\/li>\n<li>Skin on the finger you are trying to enroll is very dry.\u00a0Make sure your skin is moist enough.<\/li>\n<li>For troubleshooting regarding children, the elderly and damaged fingerprints see the last tab.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-261781759\" class=\"accordion-item\">\n\t\t<a id=\"accordion-261781759-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-device-did-not-recognize-a-stored-fingerprint\" aria-expanded=\"false\" aria-controls=\"accordion-261781759-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The device did not recognize a stored fingerprint<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-261781759-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-261781759-label\">\n\t\t\t\n\n<ul>\n<li>You swiped your \u00a0finger over the sensor too quickly or too slowly. Swipe it with normal speed.\u00a0The highest speed at which your finger is readable is\u00a015cm\/s.<\/li>\n<li>\u00a0The surface of\u00a0the finger that swiped the sensor was too small. Make sure that the finger is pressed on the sensor adequately while swiping.<\/li>\n<li>Skin on the finger you are trying to enroll is very dry, dirty or damaged.<\/li>\n<li>For troubleshooting regarding children, the elderly and damaged fingerprints see the last tab.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-580240533\" class=\"accordion-item\">\n\t\t<a id=\"accordion-580240533-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-do-not-see-the-orange-led\" aria-expanded=\"false\" aria-controls=\"accordion-580240533-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I do not see the orange LED<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-580240533-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-580240533-label\">\n\t\t\t\n\n<ul>\n<li>The device is not connected to the power supply. Check the wiring for possible damage and check the fuse on which the device is connected. If the device still does not respond, call an authorized repair service.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1661480091\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1661480091-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-red-led-is-flashing-continuosly\" aria-expanded=\"false\" aria-controls=\"accordion-1661480091-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The red LED is flashing continuosly<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1661480091-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1661480091-label\">\n\t\t\t\n\n<ul>\n<li>Device malfunction. Call an\u00a0authorised repair service.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-275655764\" class=\"accordion-item\">\n\t\t<a id=\"accordion-275655764-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-fingerprint-is-recognised,-the-green-led-flashes-but-the-door-does-not-unlock\" aria-expanded=\"false\" aria-controls=\"accordion-275655764-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The fingerprint is recognised, the green LED flashes but the door does not unlock<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-275655764-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-275655764-label\">\n\t\t\t\n\n<ul>\n<li>The finger that you used might be programmed to trigger the second relay. Delete the fingerprint first, then enroll it again and assign it to the first relay. The procedure is described in the user manual and in the quick guide.<\/li>\n<li>The control unit is not paired with the reader.<\/li>\n<li>Device or electric lock malfunction. Call an authorised repair service.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1386828684\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1386828684-label\" class=\"accordion-title plain\" href=\"#accordion-item-children,-the-elderly-and-people-with-damaged-fingerprints\" aria-expanded=\"false\" aria-controls=\"accordion-1386828684-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Children, the elderly and people with damaged fingerprints<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1386828684-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1386828684-label\">\n\t\t\t\n\n<ul>\n<li>If a child&#8217;s fingerprint cannot be enrolled it means that it is either too small or not developed enough. Fingerprints mature around the age of eight.<\/li>\n<li>A child&#8217;s fingerprint was successfully enrolled but after some time it is not recognized anymore. Fingerprints can change a lot in a short time during development phase. Enroll the child&#8217;s fingerprints again.<\/li>\n<li>Elder people can have dry and less elastic skin. This makes fingerprints harder to enroll and to recognize. Users in this group need to moisturize their hands before enrolling and using the device. They can also enroll the same finger more than once. This will make the recognition easier.<\/li>\n<li>Manual labour, especially when it involves the use of chemicals and various cleaning liquids, can lead to damaged fingerprints. The quality of fingerprints can be improved by the use moisturizing hand creams and to increase the possibility of success it is recommended to enroll the same fingerprint more than once. In some extreme cases fingerprint are damaged beyond recognition and it makes more sense to use another solution, such as the Touchpad.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"max-width:227px;\"><\/div>\n\n<a href=\"https:\/\/www.navkom.si\/wp-content\/uploads\/2016\/02\/Navodila_ARXmanager_ENG-1.pdf\" target=\"_blank\" class=\"button primary box-shadow-3 box-shadow-3-hover reveal-icon\" rel=\"noopener\" style=\"border-radius:10px;\">\n\t\t<span>Instruction manual<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i><\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-2140727210 > .col-inner {\n  padding: 10px 10px 10px 10px;\n  margin: 0px 0px 0px -0;\n  border-radius: 14px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1425763480 > .col-inner {\n  padding: 0px 0px 0px 8px;\n  margin: 0px 0px 0px -10px;\n  border-radius: 14px;\n}\n@media (min-width:550px) {\n  #col-1425763480 > .col-inner {\n    margin: 0px 0px 0px -100px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1449793984\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Reporting errors:<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n\n<p style=\"text-align: justify;\">If you have not found a solution to your problem in the frequently asked questions, send us an e-mail and our technician shall contact you as soon as possible. Include as much relevant information as possible in your message, in order to help us find a solution.<\/p>\n<p style=\"text-align: justify;\">Complaints resulting from lack of knowledge about the use of a certain device are unjustified. In case of interventions due to unjustified complaints, the buyer covers expenses. If you are not sure whether a malfunction has occurred, we advise you to read the relevant directions and instructions for use that are available on this website.<\/p>\n<a href=\"https:\/\/www.navkom.si\/en\/report-an-error\/\" class=\"button primary\" style=\"border-radius:10px;\">\n\t\t<span>REPORT AN ERROR<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t<section class=\"section\" id=\"section_504178822\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_504178822 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-8471","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently asked questions | Navkom<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.navkom.si\/en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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